Privacy Policy

Last Updated: 21/02/2026

1. Introduction
IMAX INFOTECH (imaxinfotech.in),We values your privacy. This policy explains how we process your personal data in compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

2. Data We Collect
We collect only the data necessary for providing our services:

  • Customer Identifiers: Name, email address, phone number.
  • Transaction Details: Shipping address, order history, and billing information.
  • Sensitive Data: Encrypted payment credentials (we do not store raw card numbers; these are handled by PCI-DSS compliant gateways like Razorpay or Stripe).
  • Technical Data: IP address, browser type, and cookies for site functionality and fraud prevention.

3. Purpose of Processing
Your data is used to:

  • Fulfill and deliver your orders.
  • Communicate order status updates and provide customer support.
  • Detect and prevent fraudulent transactions.
  • Provide personalized recommendations (only with your explicit consent).

4. Sharing with Third Parties
We share your information with trusted partners (“Data Processors”) strictly for operational needs:

  • Logistics Partners: [e.g., Delhivery, Blue Dart] for product delivery.
  • Payment Gateways: To process secure electronic payments.
  • Legal Authorities: When mandated by Indian law or court orders.

5. Your Rights as a Data Principal
Under the DPDP Act 2023, you have the right to:

  • Access: Request a summary of your personal data being processed.
  • Correction & Erasure: Update inaccurate data or request deletion once the purpose is fulfilled.
  • Withdraw Consent: Opt-out of marketing communications at any time.
  • Nomination: Designate an individual to exercise your rights in case of death or incapacity.

6. Data Retention & Security
We retain your data only as long as required for order fulfillment, tax compliance (usually 8 years), or legal requirements. We use industry-standard SSL/TLS encryption to secure all data transmissions.

7. Grievance Redressal
Per the Consumer Protection (E-Commerce) Rules 2020 and DPDP Act, we have a designated officer for complaints:

  • Grievance Officer: Haresh Panchal
  • Contact Details: info@imaxinfotech.in
  • Response Timeline: We acknowledge grievances within 48 hours and resolve them within 1 month.